I'm a Geek and I know it…

So as a job hunter you should keep record of the jobs you apply for and all the demographics that go with it. I started hunting November 1, 2019 and have been keeping a log of all my contacts so here’s a peek at the types of jobs I’ve applied for and still have pending.

job hunting 2020 table and doughnut chart

Care Coordination & Personal Care Assistance Agency Lists

While the State of Alaska now has a fancy new dynamic tool to find providers it wasn’t always like that. In fact the Non-Certified Providers, Care Coordination and PCA lists were generated for posting to the website monthly by me. Below are how I built the lists:

Resume of Sue Darby

Seeking Remote Positions

Business Analyst & Technical Writer



I am a technical writer with experience in writing procedures for using software. I excel at writing for any audience.

I am a business analyst who specializes in facilitating communication between IT & managers. I excel at improving processes, writing detailed procedures and project management.


Technical Writing

Workflow Diagrams


Universal Modeling Language
JSON, XML, JavaScript, WAMP, FTP, C, APIs

Windows, Document Management, Databases, Android, Content Management, Angular, DITA, Unity/C#, Perl, BASIC A, MYSQL, Linux


Excel, Word, PowerBI
OneDrive, Teams, Dropbox, Slack, Trello

Access, Project, OneNote
Facebook, Twitter, Pinterest, Freemind, Gmail, HubSpot

Adobe Acrobat, SharePoint, Visio, Star UML, Visual Studio Code, GitHub, Adobe Pro, Google Drive

Office Suite, Databases, WordPress, PHP, Dreamweaver, FileZilla, Corel Draw Suite, PHPMyAdmin, Visual Basic.NET

Soft Skills

Attention to Details
Time Management

Organization Skills
Data Science

Customer Centric Service, Self-motivated, Mentor Team Members, Marketing


Technical Writing

Settings compliance ~ Development of a single tool to capture data, aggregate, and generate individualized notices. Development of a macro to take 1000+ final notices to a mass email merge of PDF files. Additional tool developed for compiling statistics and tracking the progress of the project for reporting. This includes documenting the process and training the team. Time savings for team of 66%.

Clean Mal ~ As part of a small group within a larger team responsible for correctly parenting public sector and commercial accounts. Detailed research and analysis required to ensure compliance with established business rules. Use of multiple internal systems including MSRA, Calc and SDS for reports and processing. Processed approximately 300 accounts per month.

Application Tracking System ~ Created an interim data tracking system using SharePoint to measure the time frames for processing applications. The in-house database did not have this function. I trained co-workers in use of various views and troubleshoot system as necessary as site admin. Team efficacy improvement 74%.

System is used for generating reports on where applications and changes are in the processes. This system is being used as inspiration and a guide for building new reports within the Harmony System.

CPR Waivers ~ Built tracking system in SharePoint to track requests for CPR & First Aid Waivers from providers. System brought abuse of the process to management’s attention and generated regulatory changes. System was incorporated into Harmony Database during development.

Habilitation Homes Project ~ A specific type of provider was not found in the main database, DS3. This project modified the database, collected the missing information, entered it and connected it correctly and developed several reports to track the missing data and ensure the integrity of the data moving forward. Added over 450 new contracted providers to system increasing tracking of vulnerable adult and child safety.

In addition to the initial entry and connections for each contracted home, maintenance for each record is conducted as the host agency is recertified. Additionally, reports have been created to track and more easily see which homes contract with each agency or agencies. This ensures there is less fraud and Medicaid abuse.

While the new database, Harmony was being developed, I was consulted on the connections, reports and data needs of this group of providers.

Archives ~ As the division subject matter expert was part of the development of the SharePoint Site that tracks all the files that are sent to Archives or Off-Site Storage. Working closely with the techs I helped find and fix bugs in an older system for calculating retention times, update the form to match the required form for Archiving and work as an administrator of the site adding new team members to the site. Archived over 3,000 provider files.

Previously the Archive SharePoint site, built in SharePoint 2007 and converted to 2010 was not computing retention times correctly. I took the lead to work with the SharePoint Developers to update and improve the system. In the process working closely to test and deploy fixes and becoming a site admin for the test and production sites due to my knack for finding the problems or suggesting where the issue might be within the code. When the new system, Harmony went live in 2018 this system was retired.

Critical Incident Reports ~ In 2009 the State of Alaska implemented mandatory reporting of neglect, abuse and fraud for vulnerable adults. There initially was no process in place to track the incoming reports. I developed a spreadsheet that tracked basic data and over time modified repeatedly to generate various types of information for the Commissioner (state) and (CMS) Center for Medicaid & Medicare Services (federal) level reporting. Based on my system IT built a SharePoint site and then built the process into Harmony during development. Tracked 1,000+ incidents resulting in increases in safety for vulnerable adults and children.

Current Work

Websites, Programming & Technical Writing

Continuous Learning

Alaska Collaborative for Telehealth & Telemedicine




The Alaska Collaborative of Telehealth and Telemedicine (AKCTT) is a statewide, non-profit, non-partisan forum committed to developing a coordinated, inter-agency approach to standardized telehealth care delivery in remote and urban Alaskan communities.

  • Facilitate communication between board, directors and members
  • Organize and maintain records for non-profit; schedule meetings and record and distribute minutes and collaborate to develop agenda
  • Create promotional materials for outreach events

Barony Of Ravenstone

Order of the Rose Crafts Instructor

2018 – Present


  • Design and construct Heraldry Banners for Ravenstone, Astral Winds, Lupine Moon, Frozen Coast, and IceFire Bay for use at Court Events and Games
  • Lead Arts & Sciences group in constructing
    • Game tabards
    • Introduction to sewing course
    •  30 belt favors
  • Design, draft, test, and constructed court garb loosely based on historic garments
  • Order of the Rose Award for Service to the Realm

Sue’s Tiny Costumes

Technical Writer, Author


Sue’s Tiny Costumes makes patterns in the micro scale from 1/2″ tall baby dolls to 18″ lady doll patterns.

  •  Project management of a variety of pattern drafting projects
  • Published author of 2 books and over 100 sewing patterns
  •  Photography of finished items for patterns and website

Awards and Publications

  • Pattern Making for Dolls ~ Registration Number / Date: TXu001082134 / 2003-02-26
  • Pattern Drafting for Miniatures ~ Registration Number / Date: TXu001082114 / 2003-02-26
  • International Doll Magazine, Pattern Consultant 6 published patterns 2004-2005
  • Dolls In Miniature- article 2005
  • Doll Castle News- article 2005
  • State Fair 2005 Little Bo Peep and her Sheep (Kitty Collier & Tiny Betsy)
  • Anaheim Doll Show – 2nd Place Costuming Letha Marie

Launch Consulting

Data Analyst



Data Analyst for Public Sector Microsoft O365, Azure, and device sales. Tight knit team of 5 caring for managed and unmanaged public sector sales accounts for Microsoft.

  • Extensive use of Excel for tracking and reporting using pivot tables, conditional formatting, and filters
  • Reporting via MSRA to determine if a request fits in the business rules for processing
  • Database management via Calc and SDS (internal systems)
  • Developed training materials including documenting business process and flow charts.
  • Record training sessions and developed written procedures
  • Research of additional accounts that could be parented
  • Tested validity, accuracy and consistency of new and existing intelligence data
  • Verified and updated account information in company computer system.
  • Maintained library of templates and reusable knowledge assets to facilitate business intelligence activities.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

State of Alaska

Senior Services Data Analyst Technician


Anchorage, AK

Part of a collaborative team of 10-15 professionals and quickly became a sought out subject matter expert in Excel, SharePoint, and process improvements. 

  • Appointed SharePoint Administrator for 2 sites to develop tools for team including technical documentation for non-technical users
  • 66% improvement in workflow processes via macro programming and process design
  • 74% time gain for team from programming of tool to track certification process

85% increase in data collection, clean up, and notification efficiency

Nine Star Education & Employment

Computer Instructor & Career Development Specialist


Anchorage, AK

AmeriCorps Member in Career Development Center of Nine Star Education and Employment Services. Delivered a high level of personalized customer service, computer skills to a diverse group of customers.

  • Instruct 50+ individuals in basic computer skills and Microsoft Office applications
  • 50% improved time management; reduce management’s information systems data entry
  • Collect and present computer student statistics and career development data to 60+ professionals


Charter College

  • Alpha Beta Kappa, Dean’s List, Perfect Attendance
  • B.S. Degree in Business Management & Technology: Concentration in Business Applications
  • B.S. Degree in Business Management & Technology
  • Associate of Applied Science Degree in Computer Science : Concentration in Business Applications
  • Associate of Applied Science Degree in Business Management Practice
  • Certificate in Computerized Office Associate
  • Certificate in Computerized Office Specialist
  • Microsoft Office Master Certification

Online Continuing Education Topics

  • Technical Writing
  • Learning Jira Software 7.0-7.4
  • Technical Writing: Quick Start Guides Project Management Agile Software Development
  • Applying Lean, DevOps, and Agile to Your IT Organization
  • DevOps Foundations: Lean and Agile
  • Lean Foundations
  • Lean Technology Strategy: Building High-Performing Teams
  • Lean Technology Strategy: Running Agile at Scale
  • Lean Technology Strategy: Starting Your Business Transformation
  • Managing International Projects
  • Project Management: Technical Projects
  • Scrum: The Basics Web Design Bootstrap 4 Essential Training
  • Choosing a Cloud Platform for Developers: AWS, Azure, and GCP
  • CSS Essential Training
  • HTML Essential Training
  • HTML: Structured Data
  • Introduction to Web APIs
  • IoT Foundations: Fundamentals
  • JavaScript Essential Training
  • Learning GitHub
  • Learning REST APIs
  • Making Sense of the CSS Box Model
  • Programming Foundations: Databases
  • Programming Foundations: Fundamentals
  • Responsive Layout
  • Succeeding in Web Development: Full Stack and Front End
  • User Experience for Web Design
  • UX Foundations: Accessibility
  • Version Control for Everyone
  • Web Programming Foundations WordPress Installing and Running WordPress: Local by FlyWheel
  • WordPress 5 Essential Training
  • WordPress 5 Essential Training: Site Administration
  • WordPress: Accessibility
  • WordPress: Advanced Custom Fields
  • WordPress: Building Child Themes
  • WordPress: Building Progressive Themes with WP Rig
  • WordPress: Custom Post Types and Taxonomies
  • WordPress: Workflows Comp TIA A+ CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
  • CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
  • CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
  • CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
  • CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
  • CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
  • CompTIA A+ (220-1001) Cert Prep 8: Internet and the Cloud
  • CompTIA A+ (220-1001) Cert Prep 9: Portable Computing
  • CompTIA A+ (220-1001) Cert Prep 10: Printers
  • CompTIA A+ (220-1002) Cert Prep 1: Getting Started
  • CompTIA A+ (220-1002) Cert Prep 2: Implementation Considerations
  • CompTIA A+ (220-1002) Cert Prep 3: Windows and More
  • CompTIA A+ (220-1002) Cert Prep 4: Command-Line Interface and Scripting Languages
  • CompTIA A+ (220-1002) Cert Prep 5: Troubleshooting Operating Systems
  • CompTIA A+ (220-1002) Cert Prep 6: Networking, Security, and More
  • CompTIA A+ (220-1002) Cert Prep 7: Portable Computing
  • CompTIA A+ (220-1002) Cert Prep 8: Security and Organization Career Development Building Self-Confidence
  • Creating a Career Plan
  • Creating Your Personal Brand
  • Data Science & Analytics Career Paths & Certifications: First Steps
  • Excel and Visio: Generating Diagrams Automatically
  • Finding a Remote Job
  • Getting the Most from Recruiters While Job Hunting
  • Insights from a College Career Coach
  • J.T. O’Donnell on Making Recruiters Come to You
  • Job Search Strategies
  • Managing Anxiety in the Workplace


  • Microsoft DAT206x Analyzing and Visualizing Data with Excel
  • Microsoft DAT207x Analyzing and Visualizing Data with Power BI


  • Microsoft Office Master
  • MSOE: Microsoft Excel 2003 Expert
  • MSOE: Microsoft Word 2003 Expert
  • MSOS: Microsoft Access 2003
  • MSOS: Microsoft PowerPoint 2003
  • MSOS: Microsoft Excel 2003
  • MSOS: Microsoft Word 2003


  • Civil Rights
  • Computer Building (Scratch Builds and Upgrades)
  • Website Development, Programming
  • Reading Science Fiction, Fantasy & Non-Fiction
  • Sewing
  • Gardening
  • Table Top Role Playing Gaming (D&D, Cyber Punk etc)
  • Pattern Drafting, Dollhouse Scale Miniatures, Dolls, Historic Costumes, Photography, Crafts, Creative Writing, PC Games (Minecraft, Wynn Craft, Titan Quest, Sacred, Oblivion)

Technical Writer, Business Analyst, & More

What can I do for YOU? There are a great many things I can do for you. My skills range from technical writing to building process improvement solutions to website development.

I am a technical writer

 with experience in writing procedures for using software. I excel at writing for any audience.

I write technical instructions from “This is the mouse” level to anything new that I’ve done only once or twice. I can target instructions to the level of the audience as well for presentations.

I am a business analyst

who specializes in facilitating communication between IT & managers. I excel at improving processes, writing detailed procedures and project management. I excel at developing data tracking systems and reports in SharePoint as well as aggregating data from databases and formatting it for presentations.

I am a web developer

who loves to setup, WordPress sites, hand code sites and generally loves code. I install, set up, maintain and secure efficient WordPress websites.

I am a wizard with software,

from basics to macros and things they weren’t originally programmed to do (mass e-mail merge PDF files through Outlook).

I’m a  published author, honors graduate and amateur photographer. I am all these things and so much more! I am ready to use my skills to take your business to the next level!

I am now ready for my next adventure!

Unusual Things About Me

  • I’m a self proclaimed Geek. I love code and writing. I especially love to learn new languages.
  • I have a good sense of humor and will quote favorite movies or play off of phrases by puns… some good and some bad.
  • I love all things space and rockets and will rarely miss a SpaceX launch. I’m also an investor for Tesla.
  • I often play video games with my family. Our favorites are Wynncraft, Minecraft, Grim Dawn and Titan Quest, although there are others.
  • I design patterns for, sew for and dress miniature dolls, I wrote the books on how to do it!



What are my three favorite accomplishments?

Published author. I’ve written and published two books a hundred… Read More


A mix of various articles Continue reading Read More

file pile
Alpha Beta Kappa Honors


Alpha Beta Kappa Honors Previous Next Competitions Alaska State Fair… Read More


Friday will be my last day….

The last day I can use the excuse:  “I’m just the clerk… Read More

Resume June 2017

Sue Darby

907-707-5654 | [email protected]


Business Analyst | Technical Writer 

I am seeking full time work and have over 20 years of experience as an advanced computer user and writer. I have been proven to be detail oriented in determining the requirements for both users and technical staff providing a unique bridge between management and technical staff. Creative in the use of technology to solve problems and create detailed business processes.

Areas of expertise include:

✏  Content Management Systems ✏  Cloud Tools ✏  Procedures ✏  Programming ✏  Social Media ✏  Diagrams ✏  Databases ✏  Office Suites ✏  Data Tracking ✏   Graphic Arts ✏  Data Analytics ✏  Tracking Systems ✏ Operating Systems ✏  Technical Writing ✏   Sewing ✏  Problem Solving

Senior Services Technician

State of Alaska


Sue Darby performs a variety of support and technical functions in the administration of the Provider Certification & Compliance Unit for the Medicaid Home and Community Based Waiver and Personal Care Assistance program. This position provides support and assistance to program managers and is responsible for program specific work of a senior service oriented agency, develops and maintains systems to track certification information and prepares reports for professional staff which are used internally and externally. The position serves a key role in the Provider Certification Unit as related to regulatory compliance, client health and safety, and continuous quality improvement.

Key Contributions


  • Maintain and QC 1500+ files ensuring all items required by regulation are present in folders
  • Process 1500+ incoming applications, distribute to reviewers and issue reminder letters to providers who are untimely
  • Sort and filter 500+ emails monthly ensuring each is categorized correctly for processing by myself or team members
  • Process over 5,000 files for archives or off site storage equaling over 160 cubic feet of paper
  • Master user for MS Office 2003-2013 including testing of newer computer builds for IT as super user
  • Create and maintain system generated reports for Provider Certification & Compliance Unit process of certification of Medicaid provider applicants, waivers, onsite provider reviews, and other quality assurance processes.
  • Develops Certification forms for internal use and edits Certification Application forms ensuring accessibility for the public.
  • Provides technical assistance to applicants and providers regarding certification application process, setting up Background Check accounts, and corresponding with the SDS fiscal agent for billing purposes.


  • Participates in planning and developing system work orders to improve systems support for the unit.
  • Build Master Site Review Tool improving data collection and notification efficiency by 85%
  • Maintain calendar and email management for team tracking during travel

“Other Duties as Assigned”

  • Builds & maintains UMLs of unit processes, writes or updates written processes as assigned
  • Archives SME and SharePoint site Administrator working with IT for improvements and troubleshooting issues
  • Unit SharePoint Administrator and Manager building tools to track processes that internal DS3 database does not currently
  • SME called on to define unit needs for reporting in new database system during development stages
  • Participated in user testing of database in development following scripts and offering feedback on usability and functionality

Office Assistant I/II

State of Alaska


Administrative support for 10-15 professionals providing tasks such as mail outs, mail merges, email management and filing support. Also provided team leadership to Department of Vocational Rehabilitation and Mature Alaskans Seeking Skills Training participants teaching a variety of clerical and computer skills and offering assistance as necessary. Progressed from a level I to a level II Office Assistant within about a year of starting with the State of Alaska. Quickly became a sought out subject matter expert in Excel, archiving, SharePoint and certification application processing.

Key Contributions

  • Responds to and takes appropriate action when within prescribed parameters, redirects to the correct professional staff when beyond knowledge base or those parameters, routes various emails to specific professional staff for decisions and action.
  • Monitors Provider Certification email inbox which is the publicly posted email and web portal for all providers and applicants. Various reports of incidents, inquiries, complaints and questions flow through this email and must be routinely monitored and re-routed.
  • Serves as subject matter expert on records retention procedures and archiving/off-site storage processes and advises professional staff on these procedures.
  • Electronic & hard copy file management, confidential record requests
  • Database management, maintains systems to ensure data integrity.
  • Serves as lead in selecting, training and oversight of DVR,  MAAST and administrative support
  • Ensures procedures are updated as shared electronic documents for the unit.
  • Assists with printing, copying, mass mailings, and organizing materials for meetings, training sessions, investigations, and site reviews or provides lead support to supportive staff.
  • Provides support and maintenance of the unit`s copiers, fax machines and other machinery in the office. Conducts routine maintenance, troubleshooting and periodic repair status checks. Facilitates repair calls as necessary.
  • Prepares materials for dissemination to providers, including recertification notifications, prepares mailing lists, merges documents, tracks and archives mailing lists for compliance history.
  • Keeps Provider Certification records and files organized and complete. Ongoing filing and policy and procedures toward electronic record keeping.
  • Provides records copies for various records requests for criminal cases, public requests, etc. Ensure complete records are provided.
  • Provides detailed information on program regulations; advises the public on program applicability and requirements; explains related laws, rules, regulations, policies, and procedures to potential providers; advises and assists potential providers in setting up services.

Career Development Mentor & Computer Instructor

Nine Star Education & Employment


Sue Darby, was an AmeriCorps Member, in the Career Development Center of Nine Star Education and Employment Services. Sue brought to the Career Development Center a variety of skills gained as an owner of a small business, including a high level of personalized customer service, and the ability to teach life skills, as well as computer skills, to a diverse group of customers.


  • Cut Management Information Systems input time by 50%
  • Create templates used for generating reports
  • Input clients into File Maker Pro via Citrix
  • Brainstorm ways to streamline the administrative processes
  • Answer phones & questions from the public

Computer Instruction

  • Develop class curriculum
  • Teach computer classes
  • Aid students in preparation for the MOS exams
  • Answer student questions about various software

Career Development Mentor

  • Teaches goal setting workshops
  • Confers with clients to determine what program will be most helpful
  • Assesses clients for barriers and brainstorm ways to overcome them
  • Drafts and edits resumes, cover letters and other business correspondence
  • Directs clients to appropriate resources and assists clients in their use of outside assistance
  • Assists clients in registration for and use of the ALEXSYS system for the Department of Labor
  • Conducts job-matching to find good fit between clients and hiring companies

Business Owner, Technical Writer, Author, Webmaster

Sue’s Tiny Costumes


Sue’s Tiny Costumes makes patterns in the micro scale from 1/2″ tall baby dolls to 18″ lady doll patterns. Sue Darby owns and operates the business and has since 1996. She has published 2 books to the Library of Congress “Pattern Drafting for Miniatures” and “Pattern Making for Dolls”. In addition to these books she has self-published over 100 patterns for dolls and been featured multiple times in doll and miniature magazines. Each pattern takes many hours of planning and work from design concept, to measuring and drafting the pattern for the doll both by hand and by computer, to testing the pattern and writing the technical instructions for others to complete the same design. Beyond these basics for each pattern are diagrams of sewing techniques and photography of the finished items for both the pattern and for her website, social media channels and other marketing material.

Key Contributions

  • Project planning of technical books and patterns
  • Project management of pattern drafting projects
  • Published author of 2 books and over 100 sewing patterns
  • Photography of finished items for patterns and website
  • Website design, development and management including new content and security

Awards & Publications

  • International Doll Magazine, Pattern Consultant 6 published patterns 2004-2005
  • Dolls In Miniature- article 2005
  • Doll Castle News- article 2005
  • State Fair 2005 Little Bo Peep and her Sheep (Kitty Collier & Tiny Betsy)

Business Owner, Webmaster, Virtual Assistant  

Alaska Office Specialists


Alaska Office Specialists started as a virtual assistant service and has morphed into a website management service for craft businesses. Sue Darby who owns and operates the business uses her unique skill set to build and manage websites for other businesses who sell or make crafts. This can include hosting sites or updating already built sites. It is her experience with her own craft businesses that gives her the insight necessary to keep a crafting business site running.

Key Contributions

  • WordPress management, installation, updates and security of 10+ sites
  • HTML editing and scratch coding including using Bootstrap Framework or other systems
  • CSS editing and scratch coding using various frameworks
  • JavaScript including node.js and angular
  • FTP management of websites
  • Social Media management including Facebook, Twitter and LinkedIn both manually and with Hootsuite
  • Manage content on cloud based services such as DropBox, Google Drive, Toodledo and others




Recruited to work on iA3’s website during the start up phase for website management and content development

Key Contributions

  • Setup and configuration of theme, home page, privacy policy and additional content
  • Facebook and Twitter account management
  • Gaining technical knowledge and expertise regarding the hardware and software of the iA3 EdgeBrain a micro PC controlling industrial level water systems
  • Contact Me

    All image on this site are ©2019 Sue Darby.

    Photographs are taken by Sue Darby please ask for permission and link to this site if you wish to use one.

  • Contact Me