Policies & Procedures​

  • Contribute to formal policies during development phases
  • Design and format forms used internally and externally
  • Write technical tutorials and processes for future staff reference

Graphs & Charts​

Develop, design, create charts, graphs and reports for work flow, division and Federal reporting

Business Documents

  • Business process upgrades such as repairs to public search tools working with various members of management and IT
  • Equipment needs such as the unit’s need of faster, more efficient multi-function copier equipment or desktop equipment
  • Develop and continually improve  processes
  • Research and write resumes and Curriculum Vitae; assist clients in successfully attaining goals

Training Materials​

  • Design and write tutorials, diagrams and hands on training methods
  • Develop and update training material, teach and tutor classes in Introduction to Computers; MS Office Certification preparation
  • Effectively explain ideas and information to both technical and managerial users
  • Explain many MS Office skills to others ensuring efficient application use

Books & Publications​

Technology Testing & Maintenance

  • Successful testing of early release of new technology for IT before roll out to full staff – currently testing Windows 10 and Office 2013 build resulting in improvements for division when IT fully upgrades. 
  • First line of defense for general computer issues for unit – many basic technical questions are brought to me before an IT ticket is created 
  • Can understand copier error codes and resolve some issues without calling for service saving company thousands – the first two copiers the unit had were not under a warranty and a call for repair was $200+ per visit. 

Web Development

  • Manage social media accounts, website and marketing for small businesses
  • Track marketing efforts to increase visitor conversion for small businesses
  • Website design, development, including hand coded and Word Press based websites for small businesses
  • Write and edit HTML, CSS, JavaScript and PHP for small businesses


  • Streamline administrative processes, database improvements, data tracking and report processes
  • Research date & bates stamping equipment purchase to reduce clerical and administrative processing time
  • Develop and edit checklists to ensure applications processing efficiency using Visual Basic programming
  • Develop note entry process to provide accurate data for weekly reporting processes
  • Write business document to correct errors and improve data results for public search tool
  • Provide information to help other divisions with efforts to share data
  • Reclassification of personnel from clerical to technical and paraprofessional level positions
  • Gather data and develop monthly statistic tracking and reporting for internal use and grant reporting


  • Lead, train and delegate tasks to clerical staff
  • Contribute input on applicant interviews, selection or termination
  • Review candidate resumes and qualifications
  • Give input for final decisions
  • Analyze skills and issues of career seekers for position matching, resumes, cover letters, and interviews
  • Introduced multiple changes to daily processes to improve efficiency by 30-50%
  • Date stamping equipment – born of the need to have proof of date documents are received due to lawsuits and fair hearings
  • Reduce Management’s information systems data entry 50%; improved time management
  • Create and maintain unit UMLs outlining processes used.

Database Maintenance​

  • Maintain non-certified providers ensuring accurate data and updates are made
  • “Critical Incident Report Tracking” system and statistics generation
  • Trained MASST personnel to assist with large archiving project including classification and proper retention of files


Design, planning, management and implementation of projects:

    • “Habilitation Homes Project” to connect licensed homes with certified agencies
    • Additional information entered for Day Habilitation, Respite and Chore providers
    • Ongoing maintenance and reporting of connecting homes
    • Implement final product to reveal compliance issues and regulatory issues
  • Compliance Checklist – Merging Multiple tools into a cohesive portable workbook that will take the project from beginning to end.
  • Certification Checklist -Used with every application that crosses my desk to help track what should be in the file. It provides a table of contents for each provider’s record.

Technological Improvements

  • Mail merging – convinced management and IT of the need for reports to allow mail merging of regular letters versus spending a whole day manually typing and addressing letters to 30-50 providers per month. 
  • Generate ad hoc and regular reports on count and status of providers correcting data entry as needed

Records Management

  • Administrator of  Division Archiving SharePoint as well as subject matter expert for system
  • Administrator of Unit SharePoint – Develop tracking tools for unit while division database is in development
  • Records retention subject matter expert
  • Introduced electronic records as a means to save on records requests for litigation and information sharing across divisions state wide

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