WordPress, install via cpanel and manually via FTP. Configure basic settings, install theme and plugins. Troubleshoot conflicts and custom changes to HTML, CSS, JavaScript and PHP researching for additional information as needed. Total current number of sites is 14 with subdomains. I personally use Infinite WordPress to manage updates, themes, plugins and backups.
Prior to using WordPress for all of the sites I used Joomla or Drupal as well as hand coding in HTML CSS and using Dreamweaver for development. I currently use VS Code for all my hand coded sites and work.
The robust Azure & SharePoint system used by Microsoft in combination with Excel and Power BI was a great system to work with for modifying accounts and tracking data.
Citrix was a database that was used to track various types of data for the clients that Nine Star served.
DS3 is the main database currently in use with Senior and Disability Services but it is in the process of being replaced. DS3 originally was a Cold Fusion based system but has migrated to a .NET framework. The replacement system is named Harmony and went live in the winter of 2018.
MMIS or Medicaid Medical Information System has been replaced by Enterprise and is a good system that Harmony will eventually interface with. This system’s report manager, COGNOS provides a robust system to track data.
Graphic Art Suites: Corel Draw, Inscape, Gimp, Paint Shop Pro, Visio, Star UML, Dia, Freemind
The Corel Draw Suite is a main tool for my drafting and design work for sewing patterns and technical writing. Inkscape is the Open Source version of it and is used to do various drawings in .svg formats.
Umls are used to diagram processes in Visio and Star Uml.
One of my main tools is Freemind, Freeplane and now Scapple for mind mapping ideas and outlining books.
Office Suites: Office 365, Master Certified Microsoft Office 2003, Microsoft Office 95-2016, Microsoft Outlook, Microsoft Project, Microsoft Visio, Microsoft SharePoint 2007-2016, OneNote, Open Office, Adobe Pro, Adobe DC
I use or have used all of these office suites heavily. They are the main stay of my workflows.
I am certified in MS Office and have continued my education using State of Alaska Trainings for SharePoint eventually earning the respect of the IT administration team and
granted my own sandbox to work in as well as full control over the Provider Certification Unit site and the Division’s Archiving site.
I used OneNote to compile a reference manual of all of the procedures for the Certification unit.
Word and Excel were used heavily to do mail merges as well as many other tasks including checklists and data tracking as well as graphs and charts for reports up to the Federal level.
Adobe Pro was used to “jailbreak” documents into Word and Excel, date stamp incoming certification applications and many other tasks including as a pivotal tool in a massive mail merge. I also used it to create the Certification Application and add fill in fields to ensure that applications were legible and data entry was accurate.
This is but a small portion of the variety of software and tools I use or have used on a daily basis. The list could go on and on!
With all this as my experience I am ready to jump into a career in front end web development.
2019
I have spent 2019 updating, maintaining and adding to the sites. I also took on the professional upkeep of the AKCTT Website as part of my duties as the Secretary of the Board.
I also added a few small projects to Lady Code Monkey and became more active on Git Hub thanks to my Harvard CS50 EdX course.
2020
In 2020 I plan to continue to add mini projects to Lady Code Monkey, expanding my repository on Git Hub. In addition I plan to complete my A+, Net+ and Security+ certifications
2017
Started seriously seeking to move from administrative work into website development.
2018
Recently I have started a site for my landscape photography, since I live in the beautiful Mat-Su Valley of Alaska. It is hard to resist the urge to take a photo of snow capped peaks or the occasional moose in the yard.
I’ve also started a second site for a client, in fact my first website client from 1995. Happily the site seems to also be doing well.
Wanting to continue my web development learning I found a few online videos and sites to continue to read up on web technologies when I found time. I started once more taking classes in 2015 and 2016 on many topics and adding to my knowledge base.
2015
Started taking online courses in a variety of programming languages and technologies from Unity to SQL to HTML5 and CSS3 as a refresher
2016
I split my portfolio domain into Code Monkey and Lady Code Monkey, one for developing WordPress plugins and themes (not much done with it yet) and the other for advanced web development topics.
My love of web development languished for a couple years but was renewed in 2014 when I decided I needed a way to manage all my sites instead of logging in to each one at a time to update them. I found and implemented Infinite WP which allows me one place to see all my sites, update them and even manage plugins and themes.
2009
For fun I added Coffee Institute as a place for my love of coffee. I wrote a little but ultimately it is becoming an affiliate niche site for coffee.
2014
Researched managing multiple sites as maintenance was time consuming and implemented Infinite WP which allows me to keep all of my sites updated and ready at all times. Started watching more current videos and reading more on website development as well as what new technologies were becoming available.
2008
I then added Sue A Darby, my portfolio site to the collection to use as a place to showcase my work for my Capstone.
2008
Towards the end of my second round of college in 2008, I started Alaska Office Specialists as part of a college class in web development.
2005
I added Sera and Justice Together to my now growing list of domains so that my young children would have the option of learning to develop websites. This was where I learned how to use my hosting to split my sites into sub domains.
In 2006 my love of books and music led me to try my hand at a site called Books, Music & More and attempt to monetize it but with competing priorities it has been a slow process building it.
2006
Summer 1995
Shirley’s Creative Designs was started.
Fall 1995
Sue’s Tiny Costumes was started.
In the summer of 1995 I became interested in creating websites and started developing Shirley’s Creative Designs. In the fall of the same year I started Sue’s Tiny Costumes. I started out on the infancy of the internet using an old site, Xoom.com which is no longer online. From there I moved to a Geocities site for a number of years. I developed in the browser using the WYSIWYG editor until I learned Dreamweaver and HTML. I did all my own photography with a film camera and scanned photos before doing general editing. Eventually, I purchased a digital camera.
In 2002 I was convinced by my mentor to purchase a domain name for myself and use hosting for my site. It was at this time I learned FTP. With hosting I also learned SEO and CSS as well as how to optimize images as my site had grown to 200 hand coded pages. I continued to revise my site by hand until 2005 when I started to learn about content management systems and discovered Drupal, Joomla and ultimately WordPress.
Business Analyst | Technical Writer | Software Support
I am seeking full time work and have over 20 years of experience as an advanced computer user and writer. I have been proven to be detail oriented in determining the requirements for both users and technical staff providing a unique bridge between management and technical staff. Creative in the use of technology to solve problems and create detailed business processes.
Areas of expertise include:
Content Management Systems Cloud Tools Procedures Programming Social Media Diagrams Databases Office Suites Data Tracking Graphic Arts Data Analytics Tracking Systems Operating Systems Technical Writing Sewing Problem Solving
Senior Services Technician State of Alaska 2014-2017(update 2019)
Sue Darby performs a variety of support and technical functions in the administration of the Provider Certification & Compliance Unit for the Medicaid Home and Community Based Waiver and Personal Care Assistance program. This position provides support and assistance to program managers and is responsible for program specific work of a senior service oriented agency, develops and maintains systems to track certification information and prepares reports for professional staff which are used internally and externally. The position serves a key role in the Provider Certification Unit as related to regulatory compliance, client health and safety, and continuous quality improvement.
Key Contributions
Certification
Maintain and QC 1500+ files ensuring all items required by regulation are present in folders
Process 1500+ incoming applications, distribute to reviewers and issue reminder letters to providers who are untimely
Sort and filter 500+ emails monthly ensuring each is categorized correctly for processing by myself or team members
Process over 5,000 files for archives or off site storage equaling over 160 cubic feet of paper
Master user for MS Office 2003-2013 including testing of newer computer builds for IT as super user
Create and maintain system generated reports for Provider Certification & Compliance Unit process of certification of Medicaid provider applicants, waivers, onsite provider reviews, and other quality assurance processes.
Develops Certification forms for internal use and edits Certification Application forms ensuring accessibility for the public.
Provides technical assistance to applicants and providers regarding certification application process, setting up Background Check accounts, and corresponding with the SDS fiscal agent for billing purposes.
Compliance
Participates in planning and developing system work orders to improve systems support for the unit.
Build Master Site Review Tool improving data collection and notification efficiency by 85%
Maintain calendar and email management for team tracking during travel
“Other Duties as Assigned”
Builds & maintains UMLs of unit processes, writes or updates written processes as assigned
Archives SME and SharePoint site Administrator working with IT for improvements and troubleshooting issues
Unit SharePoint Administrator and Manager building tools to track processes that internal DS3 database does not currently
SME called on to define unit needs for reporting in new database system during development stages
Participated in user testing of database in development following scripts and offering feedback on usability and functionality
Office Assistant I/II State of Alaska 2008-2014
Administrative support for 10-15 professionals providing tasks such as mail outs, mail merges, email management and filing support. Also provided team leadership to Department of Vocational Rehabilitation and Mature Alaskans Seeking Skills Training participants teaching a variety of clerical and computer skills and offering assistance as necessary. Progressed from a level I to a level II Office Assistant within about a year of starting with the State of Alaska. Quickly became a sought out subject matter expert in Excel, archiving, SharePoint and certification application processing.
Key Contributions
Responds to and takes appropriate action when within prescribed parameters, redirects to the correct professional staff when beyond knowledge base or those parameters, routes various emails to specific professional staff for decisions and action.
Monitors Provider Certification email inbox which is the publicly posted email and web portal for all providers and applicants. Various reports of incidents, inquiries, complaints and questions flow through this email and must be routinely monitored and re-routed.
Serves as subject matter expert on records retention procedures and archiving/off-site storage processes and advises professional staff on these procedures.
Electronic & hard copy file management, confidential record requests
Database management, maintains systems to ensure data integrity.
Serves as lead in selecting, training and oversight of DVR, MAAST and administrative support
Ensures procedures are updated as shared electronic documents for the unit.
Assists with printing, copying, mass mailings, and organizing materials for meetings, training sessions, investigations, and site reviews or provides lead support to supportive staff.
Provides support and maintenance of the unit`s copiers, fax machines and other machinery in the office. Conducts routine maintenance, troubleshooting and periodic repair status checks. Facilitates repair calls as necessary.
Prepares materials for dissemination to providers, including recertification notifications, prepares mailing lists, merges documents, tracks and archives mailing lists for compliance history.
Keeps Provider Certification records and files organized and complete. Ongoing filing and policy and procedures toward electronic record keeping.
Provides records copies for various records requests for criminal cases, public requests, etc. Ensure complete records are provided.
Provides detailed information on program regulations; advises the public on program applicability and requirements; explains related laws, rules, regulations, policies, and procedures to potential providers; advises and assists potential providers in setting up services.
Career Development Mentor & Computer Instructor Nine Star Education & Employment 2006-2008
Sue Darby, was an AmeriCorps Member, in the Career Development Center of Nine Star Education and Employment Services. Sue brought to the Career Development Center a variety of skills gained as an owner of a small business, including a high level of personalized customer service, and the ability to teach life skills, as well as computer skills, to a diverse group of customers.
Administrative
Cut Management Information Systems input time by 50%
Create templates used for generating reports
Input clients into File Maker Pro via Citrix
Brainstorm ways to streamline the administrative processes
Answer phones & questions from the public
Computer Instruction
Develop class curriculum
Teach computer classes
Aid students in preparation for the MOS exams
Answer student questions about various software
Career Development Mentor
Teaches goal setting workshops
Confers with clients to determine what program will be most helpful
Assesses clients for barriers and brainstorm ways to overcome them
Drafts and edits resumes, cover letters and other business correspondence
Directs clients to appropriate resources and assists clients in their use of outside assistance
Assists clients in registration for and use of the ALEXSYS system for the Department of Labor
Conducts job-matching to find good fit between clients and hiring companies
Business Owner, Technical Writer, Author, Webmaster Sue’s Tiny Costumes 1996-Present
Sue’s Tiny Costumes makes patterns in the micro scale from 1/2″ tall baby dolls to 18″ lady doll patterns. Sue Darby owns and operates the business and has since 1996. She has published 2 books to the Library of Congress “Pattern Drafting for Miniatures” and “Pattern Making for Dolls”. In addition to these books she has self-published over 100 patterns for dolls and been featured multiple times in doll and miniature magazines. Each pattern takes many hours of planning and work from design concept, to measuring and drafting the pattern for the doll both by hand and by computer, to testing the pattern and writing the technical instructions for others to complete the same design. Beyond these basics for each pattern are diagrams of sewing techniques and photography of the finished items for both the pattern and for her website, social media channels and other marketing material.
Key Contributions
Project planning of technical books and patterns
Project management of pattern drafting projects
Published author of 2 books and over 100 sewing patterns
Photography of finished items for patterns and website
Website design, development and management including new content and security
Awards & Publications
International Doll Magazine, Pattern Consultant 6 published patterns 2004-2005
Dolls In Miniature- article 2005
Doll Castle News- article 2005
State Fair 2005 Little Bo Peep and her Sheep (Kitty Collier & Tiny Betsy)
Business Owner, Webmaster, Virtual Assistant Alaska Office Specialists 2008-Present
Alaska Office Specialists started as a virtual assistant service and has morphed into a website management service for craft businesses. Sue Darby who owns and operates the business uses her unique skill set to build and manage websites for other businesses who sell or make crafts. This can include hosting sites or updating already built sites. It is her experience with her own craft businesses that gives her the insight necessary to keep a crafting business site running.
Key Contributions
WordPress management, installation, updates and security of 10+ sites
HTML editing and scratch coding including using Bootstrap Framework or other systems
CSS editing and scratch coding using various frameworks
JavaScript including node.js and angular
FTP management of websites
Social Media management including Facebook, Twitter and LinkedIn both manually and with Hootsuite
Manage content on cloud based services such as DropBox, Google Drive, Toodledo and others
Webmaster iA3 2015-2016
Recruited to work on iA3’s website during the start up phase for website management and content development
Key Contributions
Setup and configuration of theme, home page, privacy policy and additional content
Facebook and Twitter account management
Gaining technical knowledge and expertise regarding the hardware and software of the iA3 EdgeBrain a micro PC controlling industrial level water systems
Recently I have been asked about social media management and wanted to give a little more background on the list of accounts I manage. Most are for my own endeavors but I do have one that I manage on a volunteer basis.
Content Management Systems 
