Where Hobbies & Career Meet

Just a few things that excite me, light me up, that I truly enjoy and where they cross the boundaries from Hobby to potential Career. There’s a lot more than this but charts and graphs can only handle so much information!

 

Experience

Business

Sue’s Tiny Costumes

Entrepreneur, Owner, Webmaster, Technical Writer, Designer, Author

1995-Present

Alaska Office Specialists

Entrepreneur, Owner, Webmaster, Technical Writer, Designer, Author
2008-Present

Craft Pattern Emporium

Entrepreneur, Owner, Webmaster, Technical Writer, Designer, Author

2008-Present

Books, Music & More!

Entrepreneur, Owner, Webmaster, Technical Writer, Designer, Author

2008-Present

Coffee Institute

Entrepreneur, Owner, Webmaster, Technical Writer, Designer, Author

2008-Present

Professional

Launch Consulting

Data Analyst 
2018-2019

State of Alaska

Division of Senior & Disabilities Services

Senior Services Data Analyst Technician

2014-2017

Office Assistant II

2011-2014

Admin Clerk II

2008-2011

Nine Star Education & Employment

Americorps Career

Development Mentor & Computer Instructor

Michael’s Arts & Crafts

Cashier, Stock Clerk, Events Coordinator

Portland, OR

New Marine World Theme Park

Outback Gift Shop Clerk

Vallejo, CA

Steamboat Ski Corp

Food Service Cashier

Steamboat Springs, CO

Hamilton Stores

Fountain Cashier

Yellowstone National Park,

Old Faithful Basin, WY

Solano College Fashion Design Department

 Computer Tutor

 Suisun, CA

Camp Rotary

Arts & Crafts Counselor

Boxford, MA

Marine World

Food Service Cashier

Vallejo, CA

House of Fabrics

Floor Clerk

Fairfield, CA

Volunteer

Barony of Ravenstone

Sephaline, Order of the Rose

2018-Present

Alaska Collaborative for Telemedicine & Telehealth

Secretary

2017-Present

Alaskans for Palmer Hay Flats

Webmaster

2014

CCS Headstart

Classroom Aide

2005

Skills Expanded

Website Development

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  • Web site design & maintenance of hand coded websites
  • Install & maintain WordPress sites
  • Proficient in white hat SEO techniques
  • Track keywords, visitors & other analytical data for each site
  • Troubleshoot hosting issues

  • Software & Programming


    • MS Office, MS Project, Master Certified Office; Open Office
    • SharePoint (site owner)
    • Visio, Star UML, Dia,
    • Corel Draw, Inscape, Gimp, Paint Shop Pro
    • HTML, CSS, WordPress, Javascript, Visual basic, BASIC A, Perl
    • Chrome, Firefox, Opera, Internet Explorer
    • Windows 3.1, 95, XP, Server 2003, Win 7; Linux Suse, Ubuntu; Android
    • File Maker Pro, Citrix, Dreamweaver

    Computers


    • Communicates effectively with both technical & non-technical users
    • Software & hardware user support
    • Troubleshoot Office 2003, 2007 & 2010, peripherals, network printers & laptops
    • Create templates to generate reports
    • Develop Statistics report for use in grants
    • Develop training materials for various processes, present to co-workers & management
    • Design charts & graphs for Department, State & Federal reports
    • Design, develop & maintain multiple websites & blogs
    • Mail merge letters & labels creating both forms, letters & spreadsheets as necessary
    • Input client data & statistics into database

    Marketing


    • Write marketing plans for businesses
    • Develop advertising for various business websites
    • Search engine submission, classified ad placement, online groups marketing where appropriate

    Writing – Business, Creative & Technical


    • Policy & procedure development
    • Maintain records of files & version controls
    • Write technically detailed, illustrated instructions for processes & doll patterns
    • Write, proofread & edit professional correspondence communicating important information & requirements to recipients in clear & concise manner
    • Proofread for grammar, style, content & spelling
    • Grant writing based on data, knowledge & interviews with SMEs
    • Follow guidelines for APA papers

    Business Management


    • Manage small business including product development, class development, web design & maintenance, marketing & budget
    • Brainstorm process improvements, make suggestions, implement approved plans & write technical documents for process revising as necessary
    • Research & write business, marketing, & merchandising plans
    • Project management including task management, goals, timelines and GANTT Charts
    • Set project goals, determine risks, prepare contingency plan, & time line for achievement
    • Collect & analyze data on customers to identify potential markets

    Administrative


    • Ability to understand, analyze, apply, & explain complex program statutes, regulations, policies, & procedures
    • Adjust work flow to complete critical tasks in a timely manner
    • Develop specific process for processing archival & off site storage of files
    • Brainstorm ways to streamline the administrative processes
    • Procurement of supplies for equipment & team
    • Answer phones & questions from the public
    • Process all incoming mail & any special handling for outgoing mail

    Teaching


    • Organizing training sessions; materials gathering, staff/location coordination, equipment setup
    • Develop class curriculum
    • Teach computer classes to adults
    • Teach goal setting workshops
    • Develop basic computer classes or work one on one with students to develop skills
    • Answer student questions about various software applications
    • Aid students in preparation for the Microsoft Office Specialist exams
    • Distance Education Teacher for pattern drafting classes
    • Assist with craft projects in a school & camp setting
    • Develop classes & teach as a Camp Counselor
    • Provide additional adult supervision & support to 20+ student pre-school classroom
    • Yard duty including maintaining observation of rules by youngsters

    Career Development


    • Assess clients for barriers & brainstorm ways to overcome them
    • Draft & edit resumes, cover letters & other business correspondence
    • Confer with clients to determine what program will be most helpful
    • Conduct job-matching to find good fit between clients & hiring companies
    • Direct clients to appropriate resources & assists clients in their use of outside assistance

    Additional Skills


    • Trouble shoot pattern drafting problems
    • Draft patterns, computer trouble shooting
    • Maintain and QC 1500+ files ensuring all items required by regulation are present in folders
    • Process 1500+ incoming applications, distribute to reviewers and issue reminder letters to providers who are untimely
    • Sort and filter 500+ emails monthly ensuring each is categorized correctly for processing by myself or team members
    • Process over 5,000 files for archives or off site storage equaling over 160 cubic feet of paper

    Unique Skills & Titles Not on a “Normal” Resume


    • Pothole Dodging
    • File Assembly with my Eyes Closed
    • Sewing in 1/2″ scale
    • Pattern Drafting in 1″ Scale
    • Wikipedia Editor
    • Chocolate Manager
    • Wizard
    • Magician
    • Sorceress
    • Miracle Worker
    • Copier Repair Know It All
    • Division’s Squirrel
    • DS3 Order Keeper

    Responsibilities & Duties Expanded

      • Charged with design and development of Provider Certification & Compliance Internal SharePoint Site (Site Owner permissions)
      • Develop transition plan for team use of Share Point Site including Team Discussion Moderation, File Library and feature setup
      • Provide team with weekly charts showing application processing status
      • Participate in work groups for new regulations & new application offering ideas, & suggestions on requirements, processes & design
      • Provide technical assistance within scope of Quality Assurance, Provider Certification & Compliance
      • Team Lead for up to 3 volunteers; training & assigning tasks, checking work as needed
      • Screen Certification Packets, checking for completeness & updating databases as required
      • Manage multiple group e-mail boxes; directing messages or resolving issues as needed
      • Write & post various articles or pages on multiple sites
      • Manage & update up to 16 sites & blogs
      • Participate in a variety of business promotional activities on FaceBook, Twitter, LinkedIn & other groups & forums
      • Responsible for the CPR & First Aid training waivers processing
      • Receptionist duties; dealing with callers in crisis or seeking information, direct calls as appropriate
      • Support staff for Quality Assurance Unit, Provider Certification (team of 6) & Quality Assurance, Recipient Services (team of 8)

    What am I looking for?

    I am looking for a challenge! Something that will keep me busy, learning, something I do well and enjoy. I want to help others in an office or share what I know with others. I want to write, create, generate reports, break new computer systems and help find the issues with a build. I want to help managers communicate with IT people who can program solutions to problems. I want to solve problems even if only temporarily with workarounds until better options are built. I want to help people work smarter not harder. I love computers specifically software but a little hardware can be fun. I have found a love for surprisingly, statistics and Excel. I like working with databases and generating reports that help others do their jobs better. I even like entering the data that provide the information for the reports. Those are a few of the things I would LOVE to do for a company, big, small, for profit or non-profit, on site in the Valley or online as virtual support.

    “Other Duties as Assigned”

    I have a few things I do on a once in a while basis that could come under the “Other Duties as Assigned” category. I love technical support type work within my office unit and even within other units. I am always willing to try to solve a mystery or problem before I call for the regular techs. I’ve even been asked to take on a couple odd projects for the IT staff based on my “Geek Credentials”. Some of these odd things include:

    When I started I was told I would have to “become one with the copier”. Being the daughter of a now retired copier tech who taught me how to tear apart machines and get them put back together correctly, I didn’t think much of this until I was confronted with the HP9500 copiers at work.

    There was one in the Quality Assurance Unit and another nearby for the Executive Suite. When one or the other and sometimes both went down I would do everything I could to get them running. After one episode of running between the two with chronic jamming I finally threw in the towel and declared a “three strikes rule”. Simply put, I’d give it 3 tries and then call for repair. When we finally replaced the dying machines I was delighted.

    A second example was when IT started the process of upgrading computers from Office 2003 to Office 2007. The cursed ribbon caused havoc with a co-worker when her computer died and she got a new computer with 2007 on it. Her settings, tools and everything she knew how to do easily were gone in a few minutes. Being her clerical support she turned to me for help getting it all reset.

    I unfortunately, did NOT have a copy of 2007 and spent most of the day Googling how to do things and getting some of her settings back. By mid-day my boss and I were on the phone with IT asking for me to be upgraded as well so I could help more. Our favorite tech was upgrading my computer by the end of the day with a promise that I’d be the first in the unit to get the next version when it had to be upgraded again. He really appreciated that I was willing to jump in to help get my unit running smoothly with the new version.

    When we did upgrade again to 2010 I was the first as promised to get it. I noticed several issues with the build and added detailed tickets to the help desk system. Several were simple fixes and other we’ve had to do workarounds for just because it would require a full redo of the image and redeployment on hundreds of computers. So, we simply look forward to the next upgrade and hope that the next build does not have the same bugs.

    Another unofficial “Other Duty” was a request from the IT Manager to change out the daily backup tapes. I was recommended by one of the techs and handed a key to the server room.

    I have had a variety and continue to have a variety of interesting “Other Duties” assigned to me. Everything from server backups to breaking and testing software, to figuring out workarounds when the current software just didn’t do what was needed. I am never afraid of jumping in but I also know when it is out of my knowledge base and usually know who to turn to for help or advice.

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      All image on this site are ©2019 Sue Darby.

      Photographs are taken by Sue Darby please ask for permission and link to this site if you wish to use one.

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