Office Suites: Master Certified MS Office 2003, MS Office 95-2013, MS Outlook, MS Project, MS Visio, MS SharePoint 2007-2010, OneNote, Open Office, Adobe Pro X and XI

Databases: MMIS, DS3, Citrix, Access, Enterprise, COGNOS

Graphic Art Suites: Corel Draw,  Paint Shop Pro, Visio,  Dia, Freemind

Operating Systems: Windows 3.1-10, DOS 3.3, Ubuntu, Android

Open Source: KingSoft Office, Open Office, Scribus, GIMP, Inkscape, TaskUnifier, Star UML, Freemind, NotePad++, Komodo Edit

Cloud Based: Evernote, Toodledo, Gmail, Google Drive, Dropbox, TweetDeck, Hootsuite

Social Media: Facebook, Twitter, G+, GitHub, Pinterest, YahooGroups, Webrings

CMS: WordPress, Drupal, Dreamweaver, Joomla

Programming Languages: HTML, CSS, JavaScript, Perl, VisualBasic.NET, BASIC A


What activities make me the happiest?

Denali coming home from Fairbanks 2019
Denali coming home from Fairbanks 2019
  1. Patterns and drafting with sewing but I am a moody seamstress
  2. Document management and development of new forms with latitude for creativity
  3. Process development and procedure design
  4. Finding problems and coming up with ideas to fix it
  5. Being given a problem and finding a solution that helps someone else solve a challenge
  6. Photography ~ yes, I took the above photo of Denali driving south on the Glenn Highway north of Glenallen, Alaska

Achievement – The Provider Search Tool

Provider Search Tool

I discovered that a public search tool was broken due to recent regulation changes and database updates. It is a crucial tool for clients to use to find providers of services and our providers use to market or find other providers to help clients as well.
I was tasked with building the requirements document to fix the issue and improve the results generated as I understood what the providers, Quality Assurance, Provider Certification and the clients all needed and could explain it to the IT folks in language they understood. The result is an improved search tool that provides the data all stakeholders need to do their work.

Experience Expanded

Launch Consulting

Data Analyst

November 2018 to November 2019


State of Alaska

Division of Senior & Disabilities

Quality Assurance

Provider Certification & Compliance Unit

Office Assistant II
Senior Services Data Analyst Tech

May 2008 to December 2017
Anchorage, AK

Nine Star Education & Employment

Career Development Center Mentor & Computer Instructor

April 2006 to April 2008

Anchorage, Alaska

Coffee Institute

Site Owner


Michael's Arts & Crafts

Cashier, Stock Clerk, Events Coordinator

Portland, OR

New Marine World Theme Park

Outback Gift Shop Clerk

Vallejo, CA

Steamboat Ski Corp

Food Service Cashier

Steamboat Springs, CO

Hamilton Stores

Fountain Cashier

Yellowstone National Park

Old Faithful Basin, WY

Solano College Fashion Design Department

Computer Tutor

Suisun, CA

Camp Rotary

Arts & Crafts Counselor

Boxford, MA

Marine World

Food Service Cashier

Vallejo, CA

House of Fabrics

Floor Clerk

Fairfield, CA

Sue's Tiny Costumes

Owner, Webmaster, Published Author, Technical Writer, Project Manager, Course Instructor

1996 to present

Alaska Office Specialists

Site Owner


Books, Music & More

Site Owner


Alaska Coalitiong for Telehealth & Telemedicine


PRIDE Program

Grant Writer

Chugiak Children's Services Head Start

Classroom Aide

Website Marketer

Graphic Designer

Shirley's Creative Designs

Production Assistant

Skills Expanded

Website Development

  • Web site design & maintenance of hand coded websites
  • Install & maintain WordPress sites
  • Proficient in white hat SEO techniques
  • Track keywords, visitors & other analytical data for each site
  • Troubleshoot hosting issues

Software & Programming

  • MS Office, MS Project, Master Certified Office; Open Office
  • SharePoint (site owner)
  • Visio, Star UML, Dia,
  • Corel Draw, Inscape, Gimp, Paint Shop Pro
  • HTML, CSS, WordPress, Javascript, Visual basic, BASIC A, Perl
  • Chrome, Firefox, Opera, Internet Explorer
  • Windows 3.1, 95, XP, Server 2003, Win 7; Linux Suse, Ubuntu; Android
  • File Maker Pro, Citrix, Dreamweaver


  • Communicates effectively with both technical & non-technical users
  • Software & hardware user support
  • Troubleshoot Office 2003, 2007 & 2010, peripherals, network printers & laptops
  • Create templates to generate reports
  • Develop Statistics report for use in grants
  • Develop training materials for various processes, present to co-workers & management
  • Design charts & graphs for Department, State & Federal reports
  • Design, develop & maintain multiple websites & blogs
  • Mail merge letters & labels creating both forms, letters & spreadsheets as necessary
  • Input client data & statistics into database


  • Write marketing plans for businesses
  • Develop advertising for various business websites
  • Search engine submission, classified ad placement, online groups marketing where appropriate

Writing - Business, Creative & Technical

  • Policy & procedure development
  • Maintain records of files & version controls
  • Write technically detailed, illustrated instructions for processes & doll patterns
  • Write, proofread & edit professional correspondence communicating important information & requirements to recipients in clear & concise manner
  • Proofread for grammar, style, content & spelling
  • Grant writing based on data, knowledge & interviews with SMEs
  • Follow guidelines for APA papers

Business Management

  • Manage small business including product development, class development, web design & maintenance, marketing & budget
  • Brainstorm process improvements, make suggestions, implement approved plans & write technical documents for process revising as necessary
  • Research & write business, marketing, & merchandising plans
  • Project management including task management, goals, timelines and GANTT Charts
  • Set project goals, determine risks, prepare contingency plan, & time line for achievement
  • Collect & analyze data on customers to identify potential markets


  • Ability to understand, analyze, apply, & explain complex program statutes, regulations, policies, & procedures
  • Adjust work flow to complete critical tasks in a timely manner
  • Develop specific process for processing archival & off site storage of files
  • Brainstorm ways to streamline the administrative processes
  • Procurement of supplies for equipment & team
  • Answer phones & questions from the public
  • Process all incoming mail & any special handling for outgoing mail


  • Organizing training sessions; materials gathering, staff/location coordination, equipment setup
  • Develop class curriculum
  • Teach computer classes to adults
  • Teach goal setting workshops
  • Develop basic computer classes or work one on one with students to develop skills
  • Answer student questions about various software applications
  • Aid students in preparation for the Microsoft Office Specialist exams
  • Distance Education Teacher for pattern drafting classes
  • Assist with craft projects in a school & camp setting
  • Develop classes & teach as a Camp Counselor
  • Provide additional adult supervision & support to 20+ student pre-school classroom
  • Yard duty including maintaining observation of rules by youngsters

Career Development

  • Assess clients for barriers & brainstorm ways to overcome them
  • Draft & edit resumes, cover letters & other business correspondence
  • Confer with clients to determine what program will be most helpful
  • Conduct job-matching to find good fit between clients & hiring companies
  • Direct clients to appropriate resources & assists clients in their use of outside assistance

Additional Skills

  • Trouble shoot pattern drafting problems
  • Draft patterns, computer trouble shooting
  • Maintain and QC 1500+ files ensuring all items required by regulation are present in folders
  • Process 1500+ incoming applications, distribute to reviewers and issue reminder letters to providers who are untimely
  • Sort and filter 500+ emails monthly ensuring each is categorized correctly for processing by myself or team members
  • Process over 5,000 files for archives or off site storage equaling over 160 cubic feet of paper

Unique Skills & Titles Not on a "Normal" Resume

  • Pothole Dodging
  • File Assembly with my Eyes Closed
  • Sewing in 1/2″ scale
  • Pattern Drafting in 1″ Scale
  • Wikipedia Editor
  • Chocolate Manager
  • Wizard
  • Magician
  • Sorceress
  • Miracle Worker
  • Copier Repair Know It All
  • Division’s Squirrel
  • DS3 Order Keeper
  • Contact Me

    All image on this site are ©2019 Sue Darby.

    Photographs are taken by Sue Darby please ask for permission and link to this site if you wish to use one.

  • Contact Me