Data Analyst, Business Analyst & Technical Writer
Power BI, Visual Studio Code, Visio, Star UML, Microsoft Office, Adobe Acrobat, Visual Basic.NET, WordPress, SharePoint, Adobe Pro, PHP, Google Drive Office Suite, PHPMyAdmin, Databases, Access, Project, OneNote, Drupal, Dreamweaver, Corel Draw, Inscape, Gimp, Paint Shop Pro, Freemind, Windows, Linux; Android, Evernote, Toodledo, Gmail, Dropbox, Hootsuite, Facebook, Twitter, G+, GitHub, Pinterest, Slack, WooCommerce, Trello, Content Management, WordPress, Google Analytics
I am a technical writer with experience in writing procedures for using software. I excel at writing for any audience.
I am a data analyst with 15+ years experience using Excel. I excel at developing data tracking systems and reports in SharePoint as well as aggregating data from databases and formatting it for presentations.
I am a business analyst who specializes in facilitating communication between IT & managers. I excel at improving processes, writing detailed procedures and project management.
Clean Mal ~ As part of a small group within a larger team responsible for correctly parenting public sector and commercial accounts. Detailed research and analysis required to ensure compliance with established business rules. Use of multiple internal systems including MSRA, Calc and SDS for reports and processing. Processed approximately 300 accounts per month.
Settings compliance ~ Development of a single tool to capture data, aggregate, and generate individualized notices. Development of a macro to take 1000+ final notices to a mass email merge of PDF files. Additional tool developed for compiling statistics and tracking the progress of the project for reporting. This includes documenting the process and training the team. Time savings for team of 66%.
Application Tracking System ~ Created an interim data tracking system using SharePoint to measure the time frames for processing applications. The in-house database did not have this function. I trained co-workers in use of various views and troubleshoot system as necessary as site admin. Team efficacy improvement 74%.
System is used for generating reports on where applications and changes are in the processes. This system is being used as inspiration and a guide for building new reports within the Harmony System.
CPR Waivers ~ Built tracking system in SharePoint to track requests for CPR & First Aid Waivers from providers. System brought abuse of the process to management’s attention and generated regulatory changes. System was incorporated into Harmony Database during development.
Habilitation Homes Project ~ A specific type of provider was not found in the main database, DS3. This project modified the database, collected the missing information, entered it and connected it correctly and developed several reports to track the missing data and ensure the integrity of the data moving forward. Added over 450 new contracted providers to system increasing tracking of vulnerable adult and child safety.
In addition to the initial entry and connections for each contracted home, maintenance for each record is conducted as the host agency is recertified. Additionally, reports have been created to track and more easily see which homes contract with each agency or agencies. This ensures there is less fraud and Medicaid abuse.
While the new database, Harmony was being developed, I was consulted on the connections, reports and data needs of this group of providers.
Archives ~ As the division subject matter expert was part of the development of the SharePoint Site that tracks all the files that are sent to Archives or Off-Site Storage. Working closely with the techs I helped find and fix bugs in an older system for calculating retention times, update the form to match the required form for Archiving and work as an administrator of the site adding new team members to the site. Archived over 3,000 provider files.
Previously the Archive SharePoint site, built in SharePoint 2007 and converted to 2010 was not computing retention times correctly. I took the lead to work with the SharePoint Developers to update and improve the system. In the process working closely to test and deploy fixes and becoming a site admin for the test and production sites due to my knack for finding the problems or suggesting where the issue might be within the code. When the new system, Harmony went live in 2018 this system was retired.
Critical Incident Reports ~ In 2009 the State of Alaska implemented mandatory reporting of neglect, abuse and fraud for vulnerable adults. There initially was no process in place to track the incoming reports. I developed a spreadsheet that tracked basic data and over time modified repeatedly to generate various types of information for the Commissioner (state) and (CMS) Center for Medicaid & Medicare Services (federal) level reporting. Based on my system IT built a SharePoint site and then built the process into Harmony during development. Tracked 1,000+ incidents resulting in increases in safety for vulnerable adults and children.
2018 - 2019
Data Analyst (Microsoft Project)
Data Analyst for Public Sector Microsoft O365, Azure & device sales. Tight knit team of 5 caring for managed and unmanaged public sector sales accounts for Microsoft.
Alaska Coalition for Telehealth & Telemecicine
The Alaska Collaborative of Telehealth and Telemedicine (AKCTT) is a statewide, non-profit, non-partisan forum committed to developing a coordinated, interagency approach to standardized telehealth care delivery in remote and urban Alaskan communities.
State of Alaska
Senior Services Technician
Nine Star Education & Employment
Computer Instructor & Career Development Specialist
AmeriCorps Member, in Career Development Center of Nine Star Education and Employment Services. Delivered a high level of personalized customer service, ability to teach life skills, as well as computer skills, to a diverse group of customers.
CS50’s Introduction to Computer Science ~ HarvardX – CS50
Analyzing and Visualizing Data with Excel ~ Microsoft – DAT206x
Analyzing and Visualizing Data with Power BI ~ Microsoft – DAT207x
Alpha Beta Kappa, Dean’s List, 3.85 GPA
B.S. Degree in Business Management & Technology: Concentration in Business Applications
B.S. Degree in Business Management & Technology
A.S. Degree in Computer Science: Concentration in Business Applications
A.S. Degree in Business Management Practice
Microsoft Office Master Certification