During one of my past “lives” aka the State of Alaska job I held I was one of IT’s favorite people. I saved systems, setup systems and tested systems but it was well out of my job description!
I walked into a co-worker’s office as she was booting and heard the fans growling loudly and start yelling shut it off…. saved the HD from frying along with a ton of work. Went down to IT to tell them what was wrong and in less than half a day the HD was in a new machine. Same thing happened to my boss. Growling fans, quick shut down and she was back up in a couple hours no data lost. The rest of each machine was toast but I knew to shut it off so it didn’t completely fry!
If something was wrong my co-workers asked me first and then had me explain to IT what we’d tried. I was also a guinea pig for new builds… bricked a new build in 2 hours flat… it was a record. I had another machine real quick.
At one point at the same job I had keys to the server room, I got upgrades first so I could run interference when everyone else upgraded, I knew how to force update laptops and my own PC, I was nabbed by Sr management to troubleshoot teleconference equipment, I fixed 3-5 different copiers frequently enough that when repair was called they’d troubleshoot over the phone with me or come find me to see if I had a part stashed somewhere. I once spent time on a 3 way conference call with the head of IT and Costa Rica tech support so we could setup a new copier. That was fun, desk phone, cell phone and run back and forth to the copier.
Best one was my “hammer of behavior” which was for whacking computers and printers that didn’t want to work. 3 whacks and it was back to purrrrring. IT witnessed that one and couldn’t believe it until I had to do it again. I still have that foam hammer.
I wish I’d had the IT type title but alas I was an underpaid clerical staff member.
What is it I do, exactly? I write instructions anyone can follow for how to use software or follow an in house procedure. I can make software do things it might not have been originally intended to do as well via macros or other programming scripts.
And more specifically, what can I do to make or save money for a client? I save you time on training and wasted time not knowing exactly how to do something.
What is it that’s special or unique about me?
In other words, what combination of skills and experience do I have that would make you as an employer want to work with me?
Short writing pieces like this article or very long items that give detailed, illustrated instructions like my book on Pattern Making for Dolls. I’ve done several dozen sewing patterns, I’ve also written many times on using software. My passion is in writing instructions and procedures. Clear, precise instructions that everyone can understand.
Excel & Google Sheets are two of my best applications. I can enter the data and setup the formulas to display it in many ways.
I can create entire systems to track data and report on the status of a project. I can integrate the systems with Access and SharePoint, Word and even Adobe Acrobat.
Coordination & Organization
I keep entire teams humming with information and systems to track that information. I track who has what, where an item is in the process and how that process can be streamlined. If there is a way to make someone’s life easier I suggest and implement it.
My original domain was not complicated. It was going to be a simple WordPress website. One place to house everything. Then everything changed. I decided I needed a place to write tutorials, another to work on a hand coded site and a third area to explore other hand coding adventures. The result is a complex set of interconnected websites as diagrammed to the left.
Why diagram a website? I chose to diagram this one because of it’s complex nature and the fact that it morphed from one basic site into several. I wanted places to do side projects which keep me busy. I finished the Learning Site which is an extension of my portfolio and adds detail to my resume, lots of detail.
I plan to find the files for Lady Code Monkey and resume work on the list of things I wanted to do to that site next.
Oh, I forgot a site or two on here… my Goals site where I randomly blog about goals and my life along with my Photography site which I do for fun. I take photos of the natural world up here in Alaska… never know when a moose will pose.
I plan to edit and add to this XML resume in the coming days and weeks, for now this is a nice skeleton hand developed and coded.
<?xml version=”1.0 encoding=”UTF-8″ ? >
<titles>Technical Writer, software Documentation, Software Support</titles>
<summary>Sue is a master of software applications both old and new. She enjoys both learning new applications and teaching other how to use those applications via written and illustrated tutorials documentation and chat.</summary>
<skills>XML, JSON, HTML, CSS
Microsoft Office, Word, Excel, PowerPoint, Libre Office, Google Docs & Spreadsheets
DITA, Scapple, Scrivener, Scribus, Publisher
Corel Draw, Inkscape, Gimp
Present information to technical and non-technical users
Digital Verbal & Written Communication</skills>
<company>Alaska Office Specialists</company>
<achievements>5+ Websites are demonstrations of website coding, writing and maintenance
Author, illustrate and diagram 10+ instructions & articles written with an end user in mind
Author XML documents</achievements>
<job>Technical Writer, Published Author</job>
<company>Sue’s Tiny Costumes</company>
<achievements>Published author of 2 books with articles in 4 magazines ~ “Pattern Drafting for Miniatures” & “Pattern Making for Dolls”, International Doll Magazine”, “Doll Castle News”, “Dolls, Bears & Anywears”, & “Dolls In Miniature “</achievements>
<company>Alaska Coalition for Telehealth & TeleMedicine</company>
<achievements>Participate in discussions on regulations and effects of Telehealth and Telemedicine in Alaska</achievements>
<job>Senior Services Data Analyst Technician</job>
<company>State of Alaska</company>
<achievements>66% increase in workflow via macro design, programming, development and implementation</achievements>
<degree>Bachelors of Science Business Management & Information Technology</degree>
At the start of my time with the State of Alaska I was a Administrative Clerk. As a clerk I was placed in charge of archiving old files to make space for current files. This was a monumental task that had not been tackled in several years so there were 20+ boxes to start with. Based on the Archive Guidelines I developed a simplified chart to help me sort the files.
Over the course of 9.5 years I and the teams of MASST (Mature Alaskans Seeking Skills Training) and DVR (Department of Vocational Rehabilitation) participants along with a non-perm Office Assistant archived over 3,500 files. I was involved in all the aspects of hiring, training and day to day leadership of these individuals.
One of the training tools I used to assist everyone who was helping with the massive project included the following guide.
In the process of doing this it became known that no matter how many closed files I archived and sent off site there would never be enough space for the ever expanding files that were open. It was then determined that we also needed to categorize the open files for archiving as well. There was no guidelines to do this at the time and so in talking to the head of the archives we determined that we needed to collaborate with my management to setup the mechanisms to archive open files.
There were many types of both open and closed providers as detailed below. The categories assisted in retrieving files for quality assurance and compliance investigations over the years. Our oldest files were so old that the early volumes dated back into the 1990’s when Senior Services was founded! It was fantastic to get so many old files offsite and out of our over full file cabinets. It also reduced injuries (I was injured by the drawers being too full) and reduced fire risks. Once older files were offsite archives was able to either store the files or add them to micro film or scan them for DVD backup media.