Work Experience
May 2008 to Present
State of Alaska, Division of Senior & Disabilities, Quality Assurance – Office Assistant II (2009 re-class of Administrative Clerk II to Office Assistant I & 2010 re-class to Office Assistant II)
- Act as user tech support for various software & hardware including troubleshooting Office 2007 and various printers and fax machines
- Analyzing need and developing systems to make workflow more productive
- Archive files according to policy & procedures
- Build database tools for tracking CPR Waivers, Provider Changes, Certification & Technical Assistance, Design tool for interim logging of Critical Incident Reports
- Collect FA/CPR waivers, Collect recycling, Collect supplies for projects, Collecting info
- Compare addresses for provider changes using MMIS & DS3
- Create forms and templates along with databases of completed trainings, waivers and supply ordering.
- Create tracking processes for CPR Waivers, Critical Incident Reports
- Data entry for Critical Incident Reports
- Database and file FA/CPR waivers
- Edit letters, brochures & other correspondence
- Know where various people keep important information when they are out on vacation
- Mail merge Excel lists to letters, tracking sheets and labels for various tasks creating both forms and spreadsheets as needed
- Organize unit e-mail tracking who was sent each complaint or data change along with tracking where Critical Incident Reports and CPR Waivers are in their various processes, archiving SDS E-alerts
- Plan & implement file re-organization project including shifting files to make space and relabeling folders uniformly, splitting large files into new folders to reduce risk of injury
- Responsible for processing complaints to proper intake, filing provider certifications, assisting with trainings, processing CPR & First Aid Waivers.
- Support staff for Quality Assurance Unit, Provider Certification, Personal Care Attendant Certification, Training, Complaint Intake, and CPR & First Aid Waivers.
- Support supervisors with printing or copying of documents needed for meetings.
- Track on hand supplies and order as needed or requested
- Track records requests and scan and burn CDs for Dept of Law or other entities as needed
- Write draft P&P for filing, critical incident reports and tracking processes
Member of Green Team-
- Ensure recycling is taken out bi-weekly and attend quarterly meetings.
- Created final version of Newsletter given to all new hires.
April 2006 to April 2008
Career Development Center Mentor / Computer Instructor Nine Star Education & Employment Alaska
Administrative
- Cut Management Information Systems input time by 50%
- Create templates used for generating reports
- Input clients into File Maker Pro via Citrix
- Brainstorm ways to streamline the administrative processes
- Answer phones & questions from the public Computer Instruction
- Develop class curriculum
- Teach computer classes
- Aid students in preparation for the MOS exams
- Answer student questions about various software Career Development Mentor
- Teaches goal setting workshops
- Confers with clients to determine what program will be most helpful
- Assesses clients for barriers and brainstorm ways to overcome them
- Drafts and edits resumes, cover letters and other business correspondence
- Directs clients to appropriate resources and assists clients in their use of outside assistance
- Assists clients in registration for and use of the ALEXSYS system for the Department of Labor
- Conducts job-matching to find good fit between clients and hiring companies
Sue Darby
BS Business Management & Information Technology
sue@sue-a-darby.com
