Resume
May 2008 to Present
Office Assistant II
State of Alaska, Division of Senior & Disabilities, Quality Assurance
- Team Lead of MASST & DVR Volunteers
- Support staff for Quality Assurance Unit of fifteen professionals
- Analyze systems to make work flow more productive
- Organizing training sessions which include; Materials gathering, staff/location coordination, equipment setup
- Screen Certification Packets, checking for completeness and updating databases as required
- Software & hardware user support; troubleshooting Office 2007, peripherals, setup for presentations
- Mail merge Excel lists to letters and labels creating both forms and spreadsheets as needed
- Develop training materials for various processes, present to co-workers and management
- Design charts and graphs for Department, State and Federal reports
April 2006 to April 2008
Career Development Center Mentor/ Computer Instructor – AmeriCorps Member
Nine Star Education & Employment Anchorage, Alaska
Administrative
- Cut Management Information Systems input time by 50%
- Brainstorm ways to streamline the administrative processes
- Create templates used for generating reports
- Input client data and statistics into database
- Develop Statistics report for use in grants
- Answer phones & questions from the public
Computer Instruction
- Develop class curriculum
- Teach computer classes
- Answer student questions about various software
- Aid students in preparation for the Microsoft Office Specialist exams
Career Development Mentor
- Teach goal setting workshops
- Confer with clients to determine what program will be most helpful
- Assess clients for barriers and brainstorm ways to overcome them
- Draft and edit resumes, cover letters and other business correspondence
- Conduct job-matching to find good fit between clients and hiring companies
- Direct clients to appropriate resources and assists clients in their use of outside assistance
1996 to Present
Owner of Sue’s Tiny Costumes
Internet Based
- Author of 2 published books, Pattern Drafting for Miniatures and Pattern Making for Dolls
- Articles published in International Doll Magazine, Doll Castle News and Dolls In Miniature
- Develop of over 100 miniature and small doll patterns
- Distance Education Teacher for pattern drafting classes
- Design, develop and maintain multiple websites and blogs related to dolls and miniatures
Volunteer Work
2004 Chugiak Children’s Services Head Start -Classroom Aide
2003 www.integrity-designs.com - Web site Marketer
2003 www.minidolllist.com – Graphic Designer
Sue Darby
BS Business Management & Information Technology
sue@sue-a-darby.com
